Assessment Quiz

Dermelive's self assessment quiz will provide you with recommended treatment products suitable for you cracked heel condition.

  • Does the condition of your cracked heels affect your daily activities, such as walking or standing for long periods?

    YES | NO

  • Is the skin on your heels excessively dry, with visible cracks, deep fissures, and roughness?


    YES | NO

  • Do you frequently wear open-toed shoes, sandals, or high heels?



    YES | NO

  • Have you attempted any home remedies or over-the-counter treatments for your cracked heels?


    YES | NO

  • Do you have any underlying health conditions, such as diabetes, or circulatory issues, that could impact the healing of your cracked heels?

    YES | NO

  • Do you experience excessive moisture or sweating in the affected areas?




    YES | NO

  • Have you noticed any bleeding from the cracks in your heels?





    YES | NO

  • Do you have an excessive amount of hard skin buildup surrounding your heels?




    YES | NO

Determining your Dermelive Treatment Solutions

Mild Cracked Heels

If you have answered NO to most questions, you may be suffering with MILD cracked heels (refer to image above) and require either:

a.) Dermelive Cracked Heel Treatment Socks AND/OR
b.) Dermelive 40% Urea Heel Cream

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Moderate to Severe Cracked Heels

If you have answered YES to many questions, you may be suffering with MODERATE TO SEVERE cracked heels (refer to image above) and require:

a.) Dermelive Sole Saver Dual-Sided Foot File
b.) Dermelive Cracked Heel Treatment Socks AND/OR
c.) Dermelive 40% Urea Heel Cream OR ALL-IN-ONE
d.) Dermelive Foot Fix Trio - Cracked Heel Treatment Kit

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Extreme Cracked Heels

If you have answered YES to the majority of questions, you may be suffering with EXTREME cracked heels (refer to image above) and require:

a.) Dermelive Pedi Pro Electronic Foot File
b.) Dermelive Cracked Heel Treatment Socks AND/OR
c.) Dermelive 40% Urea Heel Cream

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FAQs

What causes cracked heels, and how do Dermelive products address this issue?

Cracked heels can result from dry skin, standing for long periods, obesity, inappropriate footwear, genetics,or other common factors. Dermelive products, such as the Cracked Heel Treatment Socks, 40% Urea Heel Cream, and tailored Foot Files, are designed to moisturise, exfoliate, and soften the skin, promoting healing and preventing further cracking.

How often should I use Dermelive Cracked Heel Treatment Socks and Dermelive 40% Urea Heel Cream? 

For best results, daily, preferably before bedtime. Use consistently for seven consecutive days to see visible improvements. Adjust usage based on individual needs.

Are Dermelive Cracked Heel Treatment Socks reusable, and how do they complement the treatment? 

Yes, Dermelive Heel Socks are reusable. (Up to 30 wears per pair). They are infused with moisturising and exfoliating ingredients and can be worn with the Dermelive 40% Urea Heel Cream to enhance the effectiveness of the treatment by locking in moisture, repairing cracks, and promoting deep hydration.

How do I use the Dermelive Sole Saver Dual-Sided Foot File effectively? 

Use the coarse side to gently remove dead skin and calluses, then switch to the finer side for smoothing. If you regularly wear open-backed shoes, make it a weekly habit to remove any hardened skin build up. Follow up with Dermelive’s restorative treatment products for optimal results.

How can I prevent hard skin build up happening on my heels? 

If you regularly wear open-backed shoes, (exposing your heels to environmental factors) we recommend applying Dermelive 40% Urea Heel Cream or Dermelive Cracked Heel Treatment Socks daily to keep heels soft and supple.

Is the Dermelive Electric Pedi Pro Foot File safe for home use? 

Yes, the Electric Pedi Pro Foot File is designed for safe and effective home use. Follow the instructions provided and use on feet and heels to gently buff away rough patches, calluses, and hard skin build-up.

Can Dermelive products be used by individuals with sensitive skin? 

Yes, Dermelive products are formulated with skin-friendly ingredients. However, if you have specific skin concerns or conditions, it’s recommended to perform a patch test or consult with a healthcare professional before regular use.

How long does it typically take to see results with Dermelive treatment products? 

Results may vary, but many users experience visible improvements within the first week of consistent use. For optimal outcomes, follow the recommended usage guidelines and incorporate the products into your daily foot care routine.

Are Dermelive products suitable for diabetic individuals with cracked heels? 

Yes, while Dermelive products are generally safe, individuals with diabetes should consult their healthcare provider before beginning a foot care routine without assessment or professional guidance. 

Is 40% Urea concentration safe to use? 

In general, a 40% urea concentration in a heel cream is considered safe for use. Urea is a humectant, meaning it attracts and retains moisture. A 40% concentration can be highly effective in hydrating and softening dry, rough skin. Urea also has mild exfoliating properties, helping to remove dead skin cells and promoting skin renewal – but this may cause skin irritation and stinging for some people.

Can the Cracked Heel Treatment Socks and 40% Urea Heel Cream be used in pregnancy and breastfeeding?

While Dermelive products are generally considered safe for topical use, it’s always advisable to consult with a healthcare professional, midwife, or obstetrician, especially during pregnancy and breastfeeding, before using products with high concentrations of active ingredients, including 40% urea.

How do I select the right Dermelive products for my cracked heels?

Dermelive offers products for all cracked heels from mild to severe cases. If your condition is mild, the Dermelive Cracked Heel Treatment Socks or Dermelive 40% Urea Heel Cream would be most effective. If your cracked heels are moderate an all-in-one solution like our Foot Fix Kit is recommended. Should you consider your cracked heels severe, the Dermelive Pedi Pro Electronic Foot File combined withDermelive 40% Urea Heel Cream, and Dermelive Cracked Heel Treatment Socks will effectively address more extensively affected cracked and callused heels.

How can I maximise the longevity of Dermelive products? 

Always follow care instructions for each product. 

  1. Dermelive Sole Saver Dual-Sided Foot File: After each use, rinse the foot file with water and leave to dry. 
  2. Dermelive Pedi Pro Electronic Foot File: Use a soft brush to clean the dander from the surface of the roller head. Press the button to remove the roller head. Rinse the roller head with water, then leave to dry.
  3. Dermelive Cracked Heel Treatment Socks: Gently hand wash in cold water without twisting, and line dry in the shade. Do not machine wash, bleach, iron, dry clean or tumble dry. 
  4. Dermelive 40% Urea Heel Cream: Close the lid tightly after use. Store in a cool, dry place. 

Where can I purchase Dermelive treatment range? 

Dermelive products are available on our official website and select retail pharmacies nationwide.